Question 1

What is an eSIM?

Accepted Answer

An eSIM is a virtual or digital SIM card that allows you to connect to mobile networks without a physical SIM card. You can store multiple eSIMs, accessing different carriers, numbers, and data plans - ideal for travel or everyday use. Activate it on your phone to get online in minutes.

Question 2

Why should I purchase an eSIM?

Accepted Answer

Instant mobile data as soon as you land with no SIM card swaps. Avoid expensive roaming charges with local network rates. Easy setup with quick activation and 24/7 support.

Question 3

How do I check if my device is compatible with eSIMs?

Accepted Answer

For both iOS and Android devices, simply go to your phone's Settings and search for "eSIM." If eSIM options appear, your device is compatible. If not, your device doesn't support eSIM.

Question 4

How can I install and activate an eSIM?

Accepted Answer

Activate in 3 steps: Open your activation email and click the link or scan the QR code. Tap Activate and follow the prompts to install your eSIM. Enable Mobile Data upon arrival and start using your eSIM instantly.

Question 5

What do I do if I have a technical problem?

Accepted Answer

If you experience issues like no signal or installation errors, contact the provider directly using the support information provided in your confirmation email. If the issue cannot be resolved, you may be eligible for a refund.

Question 6

Will I still be able to use my normal SIM when I have an eSIM installed?

Accepted Answer

If your phone supports dual SIM functionality, you can use both - keeping your regular SIM active while using the eSIM for data. However, you may need to switch between your physical SIM and the eSIM manually if your device does not support dual SIM functionality.

Question 7

Can I cancel or get a refund for my eSIM?

Accepted Answer

eSIMs are non-refundable once purchased. Please check your device's eSIM compatibility before buying. Refunds are only available in the case of a verified technical issue.